tbazi Frequently Asked Questions
Everything Bangladesh players need to know about tbazi — from opening an account and making your first bKash deposit to understanding bonus terms, cricket betting markets, and responsible gaming tools.
This FAQ covers the most common questions from tbazi players across Bangladesh — whether you are new to the platform or a regular player looking for a quick answer. Topics range from account registration and KYC verification, to bKash and Nagad deposits, cricket and slots gameplay, welcome bonus rules, and how to use our responsible gaming tools. If your question is not answered here, contact the tbazi support team at [email protected] at any time.
Section 1
Account & Registration
How do I create a tbazi account?
Creating a tbazi account takes less than two minutes. Visit the tbazi Login page, click Register, enter your mobile number, choose a strong password, and confirm your date of birth to verify you are 21 or older. You will receive a one-time verification code on your registered mobile number to complete the sign-up process. Once your account is active you can make your first deposit and start playing immediately.
What documents do I need to verify my tbazi account (KYC)?
tbazi requires identity verification (KYC) before processing your first withdrawal. You will need to provide a clear photo of a valid government-issued ID — a National ID Card (NID), passport, or birth registration certificate are all accepted. Additionally, a selfie holding the same ID document may be requested. The review process typically takes 24-48 hours from document submission. Players in Dhaka, Chittagong and elsewhere across Bangladesh follow the same KYC process.
I forgot my tbazi password — how do I reset it?
To reset your tbazi password, go to the Login page and select the Forgot Password option. Enter the mobile number registered to your account and you will receive an SMS verification code. Enter the code, then create a new password. If you no longer have access to your registered mobile number, contact tbazi support at [email protected] with your account details so the team can verify your identity and assist you.
Can I have more than one tbazi account?
No. tbazi strictly allows one account per player. Opening multiple accounts — whether under the same or different details — is a violation of tbazi's Terms & Conditions and may result in the permanent closure of all associated accounts along with forfeiture of any balances. If you believe a duplicate account has been created in your name, contact tbazi support immediately so the issue can be resolved.
How do I close my tbazi account?
To close your tbazi account, contact the support team at [email protected] and request account closure. Before closing, any remaining real-money balance will be returned to your registered payment method after identity verification is confirmed. If you are closing your account due to gambling concerns, our responsible gaming team can also help you explore self-exclusion options before permanent closure. Account closure requests are typically processed within 48 hours.
Section 2
Deposits & Withdrawals
How long does a bKash deposit take on tbazi?
bKash deposits on tbazi are processed instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your tbazi account balance within seconds. If a deposit does not reflect after five minutes, check your bKash transaction history to confirm the payment was successful, then contact tbazi support with the transaction reference number for assistance.
What is the minimum deposit amount on tbazi?
The minimum deposit on tbazi is ৳200 BDT via bKash, Nagad, and Rocket. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks may have a higher minimum — check the cashier section in your account for current limits. There is no maximum single deposit cap for standard players, though high-value deposits may trigger an additional identity check as part of tbazi's standard security procedures.
How long do tbazi withdrawals take to process?
tbazi processes withdrawal requests to bKash and Nagad within 1-4 hours for verified accounts during standard business hours. Rocket and bank transfer withdrawals typically take 4-24 hours depending on the receiving institution. Processing times may be longer during peak periods such as BPL match nights or major holidays. KYC verification must be complete before any withdrawal is approved.
What is the minimum withdrawal amount on tbazi?
The minimum withdrawal amount on tbazi is ৳500 BDT. This applies to all withdrawal methods including bKash, Nagad, Rocket, and bank transfers. Withdrawals below this threshold will not be processed. If your available balance is below ৳500, you will need to continue playing until it reaches the minimum before making a withdrawal request.
Does tbazi charge any fees on deposits or withdrawals?
tbazi does not charge platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges — check your provider's fee schedule for details. Bank transfer withdrawals through BRAC Bank, Islami Bank, or Sonali Bank are also processed without any additional tbazi fee, though your bank may charge a standard transfer fee.
Section 3
Games & Gameplay
What cricket betting markets does tbazi offer?
tbazi covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under, and live in-play betting. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI World Cup, test series, and bilateral series featuring the Bangladesh Tigers. Live markets update in real time during matches, with Bangladesh Standard Time (BST, UTC+6) used for all match scheduling.
Are the games on tbazi fair? How do I know the results are not fixed?
All slots, live casino games, and crash games on tbazi use certified Random Number Generator (RNG) technology provided by licensed game studios including Pragmatic Play, Evolution Gaming, and Spribe. RNG certification means every game outcome is statistically independent and cannot be predicted or manipulated. Sports betting results are determined entirely by real-world sporting events. tbazi does not interfere with any game outcome.
Can I play tbazi on my mobile phone?
Yes. tbazi is fully optimised for mobile play and works on all modern Android and iOS smartphones without requiring a separate app download. Simply visit tbazi through your phone's browser (Chrome, Safari, or any standard browser) and log in to access the full game library including cricket betting, slots, live casino, and crash games. The mobile site is designed specifically for smaller screens and loads quickly on standard Bangladesh mobile data connections.
What is the RTP on tbazi slots?
Return to Player (RTP) percentages on tbazi slots vary by game title and are set by the game provider, not by tbazi. Most slots from Pragmatic Play and NetEnt on the platform have RTPs in the 94%-97% range, which is industry standard. You can find the RTP for any specific slot by opening the game's info or paytable screen before placing a bet. Higher RTP means statistically better long-term return to the player, though short-term results always vary.
Does tbazi offer live casino games?
Yes. tbazi features a full live casino section powered by Evolution Gaming and Ezugi, with real human dealers streaming in real time. Available games include live baccarat, live roulette, live blackjack, Andar Bahar, Dragon Tiger, and a range of game show-style titles. Live tables are available around the clock and are accessible from any device. Minimum bet amounts vary by table — check the live casino lobby for current limits.
Section 4
Bonuses & Promotions
What welcome bonus does tbazi offer new players?
tbazi offers a welcome bonus to newly registered players on their first deposit. The bonus is credited automatically when your first qualifying deposit is made. The exact amount and percentage match varies — check the promotions section of your tbazi account for the current welcome offer. All welcome bonuses are subject to wagering requirements before any winnings from bonus funds can be withdrawn.
What are wagering requirements and how do they work on tbazi?
A wagering requirement (also called a rollover) specifies how many times you must wager the bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing. Bets on certain game types (such as low-RTP table games) may contribute at a reduced rate — check the bonus terms in your tbazi account for the applicable contribution rates.
How long do I have to use my tbazi welcome bonus?
tbazi welcome bonuses have a standard validity period from the date of crediting — typically 7 to 30 days depending on the specific offer. If the wagering requirement is not met within the validity period, the bonus and any associated winnings will be forfeited automatically. Always read the specific terms attached to each bonus offer in your account promotions section so you are aware of the exact expiry date.
Does tbazi offer free spins?
Yes. tbazi periodically offers free spins as part of welcome packages, reload promotions, and seasonal campaigns — for example, during Eid, Pohela Boishakh, or BPL season. Free spins are credited to specific eligible slot titles and typically carry a wagering requirement on any winnings generated. Check the active promotions section in your tbazi account to see if free spin offers are currently available.
Can I withdraw bonus winnings directly?
Bonus winnings cannot be withdrawn until the full wagering requirement attached to that bonus has been met. Once the rollover is complete, any winnings that remain in your balance convert to real withdrawable funds. Attempting to withdraw before meeting the wagering requirement will result in the bonus being cancelled and the bonus portion of your balance being removed. Real-money deposits are not subject to wagering requirements and can be withdrawn at any time (subject to minimum withdrawal amounts).
Section 5
Safety & Responsible Gaming
Is tbazi safe to use in Bangladesh?
tbazi is a safe and reliable platform built with player security as a core priority. The site uses 256-bit SSL encryption for all data transmissions, meaning your personal information, payment details, and account activity are protected at all times. Player funds are held separately from operational funds. All games use independently certified RNG technology to ensure fair outcomes. tbazi's privacy practices are detailed in the Privacy Policy on this site.
What is the minimum age to play on tbazi?
The minimum age to play on tbazi is 21 years old. This applies to all players in Bangladesh without exception. tbazi enforces this requirement through mandatory KYC identity verification, which must be completed before any withdrawal is processed. Any account found to belong to a person under 21 will be permanently closed and any winnings forfeited. If you are a parent or guardian, we encourage you to use parental control software to prevent underage access to online gambling platforms.
How do I set a deposit limit on my tbazi account?
To set a deposit limit on your tbazi account, contact the support team at [email protected] and specify whether you want a daily, weekly, or monthly cap and the amount you wish to set. Deposit limit reductions take effect immediately. If you later request an increase, a mandatory cooling-off period applies before the higher limit is activated — this is a deliberate safeguard. For full details on all available responsible gaming tools, see the Responsible Gaming page on this site.
How do I self-exclude from tbazi?
To self-exclude from tbazi, contact the support team at [email protected] and request either a temporary time-out (24 hours, 7 days, or 30 days) or permanent self-exclusion. Both options lock your account immediately upon confirmation, suspending all access to real-money features and stopping all marketing communications. Permanent self-exclusion cannot be reversed. Any remaining real-money balance will be returned to you after identity verification. tbazi processes all self-exclusion requests with full confidentiality.
What should I do if I think I have a gambling problem?
If you feel that gambling is becoming a problem — whether financially, emotionally, or in terms of the time you spend on it — contact tbazi support immediately at [email protected]. Our responsible gaming team can help you activate a deposit limit, time-out, or self-exclusion without judgement. Gambling problems are a recognised condition, not a personal failure, and early action makes a real difference. You can also read the full Responsible Gaming guide on this site for more information on recognising problem gambling signs and available tools.
Still have a question? The tbazi support team is available around the clock. Email us at [email protected]. and we will respond as quickly as possible — typically within a few hours.
Ready to Play? Jump Back In.
Your tbazi account is waiting. Log in now to explore cricket betting, slots, live casino, and all the latest promotions available to Bangladesh players.